Address: 4415 S Harvard Ave Ste 104, Tulsa, OK 74135 | Phone: (918) 895-7850

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PLEASE READ MESSAGE IN FULL AND SCROLL DOWN. THIS MESSAGE INCLUDES PATIENT PORTAL POLICY AND CANCELLATION POLICY. 

PATIENT PORTAL POLICY

We utilize a patient portal for ease of patients to quickly obtain documents as needed and administrative related questions. Your patient documents are housed in portal for your convenience. We do not answer medical questions or treatment questions on portal.  If you ask a medical question we do not answer on portal, you will not receive a response.

ALL PATIENT REQUESTS WILL BE ADDRESSED WITHIN 24-72 HOURS. PLEASE BE PATIENT AS WE PROCESS NUMEROUS REQUESTS A DAY. 

Patient portal messages are used for administrative related items ONLY:

1.      Documents

2.      Scheduling

3.      Refills


4.      Test Questions (Please refer to test handout and test instructions first.)


If you have urgent symptoms, please immediately call or text to make an urgent appointment.

If you have emergent symptoms, please go to your nearest Emergency Department.

CANCELLATION POLICY

PROVIDER APPOINTMENTS: We have a strict 48-hour cancellation policy for all provider appointments. All adjustments to your scheduled appointment need to be made at least 48 hours in advance. A 50% cancellation fee of your visit fee will be applied to all appointment cancellations less than 48 hours in advance. A 100% cancellation fee of your visit fee will be applied to all no-shows. 

LATE ARRIVALS: Most appointments time are 15 minutes in length. Late arrivals cannot always be accommodated. If you are 15 minutes or more late to your appointment, you will be charged as a late cancellation and a 50% cancellation fee of your visit fee will be applied. 

IV APPOINTMENTS (EXCEPT EBOO – SEE BELOW): We have a strict 24-hour cancellation policy for all IV appointments. All adjustments to your scheduled appointment need to be made at least 24 hours in advance. A 50% cancellation fee of your visit fee will be applied to all appointment cancellations less than 24 hours in advance. A 100% cancellation fee of your visit fee will be applied to all no-shows. 

EBOO APPOINTMENTS: We have a VERY strict same day cancellation policy. All appointments cancelled same day or no shows will incur 100% cancellation fee. There are NO EXCEPTIONS to EBOO cancellation policy. 

SICK CANCELLATIONS: We do not accept cancellations for sick patients. We are a doctor’s office. We treat sick patients. More than any other appointment time, this is the time you need to be seen. In cases where we are able, you may be given the option come in later the same day or the next day to be seen and avoid the cancellation fee.  

NEW PATIENT PAPERWORK POLICY 

All new patient paperwork MUST be completed on patient portal 72 hours in advance of your scheduled appointment time. The provider must have time to review your medical history. Any paperwork not completed 72 hours in advance will result in their New Patient Appointment being rescheduled.


Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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